KEOU Multipurpose Solar Garden Light

KEOU Solar Garden Light FAQ

Q1: Can you provide free sample?
A: Yes, the courier fee should be shouldered by your side.
Q2: What about the lead time?
A: Sample needs 2-4 days, mass production time needs 10-25 work days for order quantity.
Q3: Do you have any MOQ limit ?
A: No limit in first order , sample order or less quantity order is available
Q4: How’s your warranty?
A: 1-5 years warranty based on different price range.We will replace the products or accessories for our customers, if the damage is caused by our side not man-made.
Q5: Is it OK to print my logo on led light product?
A: Yes. It is ok .
Q6: What’s ur payment terms?
A: Samples: Bank TT, 100% payment in advance.Bulk order: Bank TT, 30% deposit and balance 70% settled beforeshipment.
Q7: What’s ur After-Sale Service?
A: Quick reply on customers' questions; If anything goes wrong with the products'quality, we will replace for you free and undertake the shipping cost.
Q8: Can I visit your factory?
A: Sure, call us directly please.
Q9: Are you factory or trade company?
A: We are factory with more than 10 years experice in making LED indoor lighting.We located in Guangzhou, welcome your visiting!
Q10: How to deal with the faulty of products?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.Secondly,We offer 0. 3-0.5% extra parts or products in ur order .Thirdly, during the guarantee period , we will send new one .
Q11: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT for sample order . It usually takes 3-5 days to arrive. And mass quantity order will be shipped by air or by sea .

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